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Outsourced Help Desk Services
Outsourced Help Desk Services: Why outsourcing your help desk for IT support may be right for you?
When your employees have issues with the technology your business runs, the longer they have to wait for a response or a solution to their issue can impact their productivity and your business’s bottom line.
Outsourced help desk services have evolved and can provide a single point of contact for businesses struggling to keep up with the rate of change in technology. If your staff and business need a fast response and technology problems solved, a help desk service provider is worth consideration.
Do any of these support challenges ring a bell?
- You call the help desk, and the phone rings and rings and rings, and either nobody answers or your call goes to voicemail.
- You can never get hold of IT out of business hours or on weekends.
- Help desk staff just take your details and say someone will call you back and you never hear from them until you contact them again.
Outsourced Help Desk Services for your business
CG Technologies has a 25-year track record delivering high-quality and cost-effective outsourced help desk services to 100’s of customers of all sizes in the Greater Toronto Area (GTA).
Whether it’s supporting your employees with break-fix issues, connectivity problems, or password resets, our helpdesk is available 24 x 7 x 365 days a year. When you need help, we will be there.
You will immediately see improved support services to your employees, increased employee satisfaction, and at the same time, provide service reliability, controlled IT costs and lower your technology frustration level.
About our outsourced help desk services
Our IT help desk support services are staffed 24 x 7 x 365 with technology and service experts who can assist with any IT issue.
We provide our customers with an easily accessible and always available source of help to ensure that their IT issues are addressed quickly and effectively, allowing their business to continue to operate.
Our low staff turnover rate means our experts and your employees are familiar with each other, ensuring the best technical support relationship possible.
CG Technologies is a trusted help desk service provider in Canada and offer:
- 24 hour help desk services, including all time zones.
- Prompt access to expertise from skilled help desk staff.
- Multilingual support where needed.
- An easy-to-use help desk ticketing system.
- Response and turnaround times guaranteed by Service Level Agreements.
Leave IT to us
Outsourced Help Desk Services are just part of our wide range of Managed IT Services. All services can be tailored to your specific needs, powering IT for you and your business.
Partnering with CG Technologies will ensure that your IT operations run smoothly and predictably while keeping your critical infrastructure safe and your business secure. Our industry-leading strategic IT consulting and IT solutions will allow you to focus on what matters most – your business.